Advanced Problem Solving

Being an effective problem-solver is a useful skill in any line of work. Whether it’s a small issue or a complex dilemma, understanding how to solve problems efficiently and effectively gives you an advantage in work and life. But how do you become a great problem-solver? 

In this course, we’ll focus on sharpening problem-solving skills to help you deal with challenges big and small. Whether you’re new to problem-solving or just want to improve your skills, this course is packed with valuable information and proven strategies that will set you up for success. We’ll cover topics such as divergent and convergent thinking, the benefits and risks of using heuristics in problem-solving, how to reframe problems to find creative solutions, and how to use design thinking to take a human-centred approach to solving complex problems.

On completion of the course, you will be able to:

• Explain the key principles of effective problem-solving and their importance in making informed workplace decisions.
• Differentiate between divergent and convergent thinking and identify when to use each approach to solve problems.
• Analyse how heuristics and cognitive biases can influence problem-solving and decision-making.
• Apply reframing techniques to challenge assumptions, explore alternative perspectives, and generate innovative solutions.
• Evaluate the differences between design thinking and traditional problem-solving approaches to determine their suitability for different workplace challenges.

• For over 60 years, the British Safety Council has been educating millions of workers and making hundreds of thousands of workplaces safer around the world.
• We are a not-for-profit membership organisation, a trusted brand and a leader in driving health, safety and wellbeing innovation and engagement across our global community.

There are no entry requirements for this course.

Learners must pass a multiple-choice assessment to receive a certificate recognising completion of this awareness course. 

This is a non-accredited course. It does not result in a formal qualification. A Certificate of Completion is awarded upon successful passing of the assessment.