Leading With Emotional Intelligence

This course is suitable for employees at all levels who want to develop greater self-awareness, improve their interpersonal relationships, and strengthen their ability to recognise, understand, and manage emotions in themselves and others. It is particularly relevant for new managers, team leaders, and professionals working in collaborative or customer-facing environments.

In this course, you’ll first unpack what emotional intelligence is. Then you’ll learn to boost your emotional intelligence skills by strengthening your personal and social competence. 

• Explain the concept of emotional intelligence and its importance in improving personal effectiveness, workplace relationships, and leadership performance.
• Identify personal emotions, behaviours, and triggers to develop greater self-awareness and understand their impact on others.
• Apply self-regulation techniques to manage emotional responses, maintain composure, and respond constructively to workplace  
• Analyse the factors that influence self-motivation and identify strategies to maintain a positive mindset, resilience, and commitment to personal goals.
• Demonstrate empathy by recognising and considering the emotions, needs, and perspectives of others in workplace situations.
• Apply effective social and interpersonal skills to build trust, strengthen relationships, manage interactions, and encourage positive collaboration.

• For over 60 years, the British Safety Council has been educating millions of workers and making hundreds of thousands of workplaces safer around the world.
• We are a not-for-profit membership organisation, a trusted brand and a leader in driving health, safety and wellbeing innovation and engagement across our global community.

There are no entry requirements for this course.

Learners must pass a multiple-choice assessment to receive a certificate recognising completion of this awareness course. 

This is a non-accredited course. It does not result in a formal qualification. A Certificate of Completion is awarded upon successful passing of the assessment.