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Turn culture insight into a clear roadmap for change

Collecting culture data is only valuable if it leads to meaningful action. Many organisations have access to fragmented information about health, safety and wellbeing, but struggle to bring it together into a clear picture of what is really happening, what matters most, and where to focus next. Our CHANGE Analysis & Feedback service transforms complex data into clear, practical insight that supports measurable culture improvement.

Start your path to Five Star

Problems we solve

Delivered through the CHANGE (Culture for High-Performance through Awareness, Navigation, Growth and Engagement) framework, this service consolidates quantitative diagnostics, including NOSACQ-50 and PSC-12, with qualitative findings from focus groups, site visits and employee insight to provide a comprehensive view of organisational culture. By combining multiple perspectives, we help leaders understand current culture performance, identify risks and opportunities, and create a clear path forward.

Understanding your challenges

Many organisations face common challenges when assessing culture:

  • No clear, comprehensive understanding of health, safety and wellbeing culture
  • Fragmented data that lacks consistency or meaningful interpretation
  • Difficulty understanding employee perceptions and cultural gaps
  • Unclear priorities and uncertainty around where to focus improvement efforts
  • Limited visibility into how culture differs across sites, teams or departments

CHANGE Analysis & Feedback brings everything together into one clear, evidence-based view, helping organisations move from insight to action with confidence.

Culture change requires clarity

CHANGE Analysis & Feedback gives organisations the confidence to understand where they are today, what needs to improve, and how to achieve meaningful progress. Through expert interpretation, practical recommendations and ongoing support, we help organisations turn insight into measurable outcomes that strengthen culture, engagement and organisational performance. Through reassessment and year-on-year comparison, organisations can continue to track progress, benchmark improvements and demonstrate their commitment to continuous improvement.

Start elevating your standards

Key deliverables

CHANGE Analysis & Feedback helps organisations:

  • Gain a clear, comprehensive understanding of health, safety and wellbeing culture
  • Bring fragmented data together into one evidence-based view
  • Understand employee perceptions, risks and opportunities for improvement
  • Prioritise actions with a clear roadmap for measurable change
  • Strengthen leadership decision-making and organisational alignment
  • Support long-term improvement through reassessment and benchmarking over time

Demonstrate measurable impact

Unlock measurable benefits across financial performance, reputation, operations, compliance, and customer outcomes.

Financial: Identify inefficiencies, reduce costs, minimise revenue loss, and avoid environmental penalties.

Reputational: Strengthen brand credibility, reduce negative exposure, and showcase progress to stakeholders, including in sustainability reporting.

Operational: Pinpoint gaps, manage business continuity risks, and enable internal benchmarking to drive improvement.

Legal & Regulatory: Identify compliance risks, avoid fines or prosecutions, and support supply chain obligations.

Customer/Product: Improve satisfaction and better meet Service Level Agreements (SLAs).

Honour Awards: Your path to recognition

Achieving a Five Star Audit opens the door to respected awards in health, safety, and environmental management. Built on your audit results, the process highlights the strength of your systems, people, and culture. It’s a chance for organisations committed to excellence to gain global recognition for their achievements.

Learn more

Five Star Occupational Health and Safety Audit Specification

What's changed?

Download the 2025 specification

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