Lone working may increase the level of risk in several areas including violence and aggression, medical emergency, falls and stress.

There have been several recent high profile incidents of lone workers being tragically killed or severely injured and organisations need to consider how they manage these risks both to protect the safety of their staff and their organisation’s reputation.

It can be challenging for managers to fulfil the legal and business requirements for managing lone working especially when they have little regular contact with workers; some managers may not even be aware of the specific risks or their responsibilities.

This workshop provides learners with tools, skills and strategies to enable them to assess their specific lone working risks, proactively engage with their lone workers, promote safe behaviours and ensure appropriate and effective risk management.

Anyone who is responsible for lone workers or who may be asked for their input when developing policies, risk assessments or procedures to manage lone working risks within their organisation.

Most common job titles of students

Director
Senior manager
Line manager
Team leader
HR professional
H&S professional
Volunteer co-ordinator
Union representative

Core Knowledge

Upon completion of the core knowledge element of the workshop, learners will:

• Understand how lone working increases certain risks and subsequent consequences
• Be able to use a proven tool to assess the risks associated with their organisations's key lone working activities
• Have a clear understanding of the legal responsibilities for line managers and organisations
• Be able to use a framework to develop effective controls for lone working including: environmental controls, tracking and communication systems, emergency protocols, provision of appropriate training
• Be aware of practical strategies to promote safe behaviours, monitor the effectiveness of controls and manage the safety of lone workers

To tailor the full-day training we can add up to two modules of between 1.5 and 3 hours each (depending on the breadth and depth of knowledge required and specific topic content). Note: We will need to discuss the additional modules required with the client prior to agreeing the full-day workshop content.

Additional Modules

• Producing effective lone worker policies and procedures
• Promoting the effective use of dynamic risk assessments with lone workers
• Managing lone working in industrial settings
• Managing conflict or violence and aggression risks
• Managing lone working in other people’s homes or in the community
• Managing remote teams – choosing and implementing lone worker safety devices and solutions (UK and abroad)
• Managing volunteers who lone work on your behalf
• Explore the impact of isolation and stress and engaging your lone workers in wellbeing initiatives
• Effective ways to communicate, engage and influence your remote and lone workers.

This workshop is best delivered in a full-day comprising a ‘core knowledge’ element plus additional modules chosen to meet the specific needs of the client.

If necessary, we can deliver the half-day ‘core knowledge’ workshop only.