Purchasing this product does not guaranty the issuing of a replacement certificate. Requests are individually reviewed, and applicants may be see their query rejected.
Frequently Asked Questions
Q: What is the cost of a replacement certificate?
Answer: £15 + VAT (£18)
Q: How long will it take for me to get my replacement certificate?
Answer: It usually takes up to 5 working days once the application review has been completed.
Q: What information would I need to provide?
Answer: You will need to provide us with a valid proof of ID (e.g. passport, driving licence etc.). For more information, please refer to our replacement certificate policy.
Q: Can I pay over the phone?
Answer: We recommend that you pay online using a visa/debit card. If you would prefer to pay over the phone, call us on 0208 741 1231.
Q: I have an e-certificate. Can I apply for a replacement for a paper certificate?
Answer: You can still apply for a replacement certificate, if successful you will receive this as a paper certificate via post within 5 working days.